Resources
ESA & Service Animals
ESA & Service Animals
At Milestone, we understand the importance of emotional support animals (ESA) and service animals. Service animals are trained to perform specific tasks for individuals with disabilities, while emotional support animals provide comfort and companionship to those with mental or emotional conditions. We are fully compliant with the ADA (Americans with Disabilities Act) and Fair Housing regulations, ensuring that all qualifying ESA and service animals are welcomed in our properties.
To maintain compliance, we require verification of ESA and service animals through proper documentation. Additionally, all pets—including ESA and service animals—must be screened through PetScreening.com for a smooth and transparent process.
Frequently Asked Questions
ESA or Service Animal Letter Checklist
Letter signed by mental health professional, doctor, PA, psychologist, social work or other reliable parties. The letter must:
- State how long the resident has been a patient.
- State why the ESA or Service Animal is necessary.
- Provide contact information and license number from provider.
- Complete PetScreening. For ESA or Service Animals, this service is free. We use a third-party to verify accuracy and approval of all documents. To start the process, click the Pet Screening button at the top of this page.
